Cancellation Policy

At Livsol Innovations Private Limited (Luvottica), we strive to provide excellent service and satisfaction to our customers. If you need to cancel an order, please review our cancellation policy below.

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1. Order Cancellation

1.1 Time Frame for Cancellation:

• Orders can be canceled within 24 hours of placing them. After this period, the order may have already been processed and shipped, making it ineligible for cancellation.

1.2 How to Cancel:

• To cancel your order, please contact our customer service as soon as possible at care@luvottica.com or +91-9315610633. Provide your order number and request to cancel the order.

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2. Cancellation After Processing

2.1 Processed Orders:

• If your order has already been processed or shipped, it cannot be canceled. However, you may return the item following our Return and Refund Policy.

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3. Custom and Personalized Orders

3.1 Non-Cancellable Items:

• Custom or personalized items cannot be canceled once the production process has started. If you need to cancel a custom order, please contact us immediately to check if cancellation is still possible.

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4. Refunds for Cancellations

4.1 Approved Cancellations:

  If your cancellation request is approved, we will process your refund to the original method of payment. Please allow 3-5 business days for the           refund to be processed.​